Return & Replacement Policy

At Moulya, we are committed to offering only the finest, premium-quality jewelry pieces. Every item passes through a multi-step quality check before it is dispatched. We ensure safe and secure packaging so your jewelry reaches you in perfect condition.

Because of the delicate and handcrafted nature of our products, we follow a strict no return, no exchange, and no refund policy once the product has been sold. However, in rare cases of damage during transit, we provide a fair replacement process as detailed below.

🔁 Returns – Only in Case of Damage

We accept returns only in the event of genuine physical damage. To ensure authenticity, customers are required to provide valid proof through a complete unboxing video.

• The unboxing video must start before breaking the package seal and continue until the product is fully revealed.
• The video must be unedited, clear, and taken in good lighting.
• Any damage or defect must be clearly visible in the video.
• Videos recorded after opening the package or incomplete clips will not be accepted.
• Once verified and approved by our team, a replacement of the same item will be initiated (subject to stock availability).

❌ No Returns / Exchanges for

• Change of mind or personal preferences after purchase.
• Requests related to color, size, or style preference.
• Minor variations in polish, texture, or design that naturally occur in handcrafted jewelry.
• Differences in appearance due to lighting or screen resolution.
• Orders without proper unboxing video evidence.

📦 Packaging & Handling

All our jewelry is packaged with utmost care to minimize the risk of damage in transit. Each piece is wrapped in protective layers and sealed securely. We request customers to inspect the package at the time of delivery and report any visible tampering immediately.

📩 How to Report Damage

If your product is received in a damaged condition, kindly report it within 24 hours of delivery using the steps below:

• Email us at support@moulya.store
• Or WhatsApp us at +91 8431406664
• Share your order details along with the unboxing video clearly showing the damage.

Our team will review the video and respond with the next steps promptly. If approved, a replacement will be dispatched at no extra cost.

✨ Our Promise

Your trust is at the heart of Moulya. While our policies are strict to maintain fairness and authenticity, we assure you that every genuine concern will be addressed with care and responsibility. Our goal is to make sure you feel confident and valued when shopping with us.